Privacy Policy

1. Introduction

Valmontara ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following data about you:

• Personal identification information (name, email address, phone number, postal address)
• Information about your dog (name, breed, age, health information)
• Appointment and service history
• Payment and billing information
• Website usage data and cookies
• Communications between you and Valmontara

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our dog grooming services
• To process bookings and payments
• To communicate with you about appointments and services
• To send promotional materials (with your consent)
• To improve our services and website functionality
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity to provide our services
• Your explicit consent for marketing communications
• Legitimate business interests
• Legal compliance requirements

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist our business operations
• Payment processors for transaction processing
• Legal authorities when required by law
• Veterinary professionals (only with your consent and when necessary for your dog's care)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client records are typically maintained for seven years following your last appointment.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

9. Cookies

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for detailed information about how we use cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Valmontara
Unit 15, Metrocentre
Gateshead NE11 9YG
United Kingdom
Email: info@valmontara.com
Phone: +44 20 7014 8715

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your data has been mishandled.